The integration will allow more banks and credit unions to offer DCS to their customers, enabling them to meet and support customers online through various digital channels such as SMS, chat, voice and video banking.
This follows Glia’s acquisition of Finn AI, a bot provider, which allows financial institutions to offer a seamless digital experience through both virtual and human assistants. This will improve customer satisfaction and create new operational efficiencies for the institutions.
“Glia is making Digital Customer Service accessible to a growing number of banks and credit unions, empowering them with powerful tools to digitalize and transform customer service,” said Steve Kaish, SVP of Alliances for Glia. “Our integration with Jack Henry accelerates that mission, allowing more institutions to facilitate digital-first engagements within the digital domain.
Through the functional Banno Digital Toolkit, Glia has been able to embed its DCS technology into the digital experiences offered by community and regional financial institutions.
This integration into Jack Henry’s platform will be available to around 8,000 financial institutions through Jack Henry’s growing ecosystem of over 850 fintechs. This will enable these institutions to offer their customers a seamless digital banking experience.
The Glia legacy
Currently, Glia is known for reinventing how businesses support their customers in a digital world. Glia’s Digital Customer Service (DCS) solution enriches web and mobile experiences with digital communication choices, on-screen collaboration, and AI-enabled assistance.
The company has partnered with over 350 banks, credit unions, insurance companies and other financial institutions worldwide to improve the customer experience and drive business results.