Starling Bank is about to make things easier for their bereaved clients by entering into a partnership with end-of-life admin service Settld.
The digital bank has unveiled a new strategic partnership with end-of-life admin service Settld, which will streamline account administration for those handling the affairs of a Starling bank customer who has died.
Starling customers’ bereaved next of kin will be able to notify a death to the bank and all other relevant service providers, in one go, using Settld’s award-winning online service.
“As a digital bank we pride ourselves on making life easier for our customers, and we are focusing renewed attention on those who are bereaved and vulnerable,” Starling head of customer service Charity Wood said.
“Through our new partnership with Settld, Starling Bank now offers an even better bereavement customer service and sympathy. We want our customers to know that we are here to help and that we care.” The decision to partner with Settld followed a report published by the UK Commission of Bereavement in October.
The report said the treatment of bereaved individuals and families must improve, and that organisations across the UK should make end-of-life admin easier.
Using Settld’s service will save customers up to 10 hours spent contacting individual companies following a death, and weeks or months more trying to resolve accounts satisfactorily.
Settld notifies all service providers, from banks and insurers to energy firms, mobile providers, subscription services, social media platforms and others.
Vicky Wilson, co-founder and CEO of Settld, said: “Working across the financial services sector, we see how Starling Bank stands out when it comes to approaching bereavement customer care.
“We’ve been extremely impressed with their attention to detail on this topic, and it’s great to see them taking the lead in responding to the UK Bereavement Commission’s report.
“Using Settld, bereaved families face significantly less effort and stress when it comes to informing Starling Bank and all companies of a death – giving bereaved people time to focus on what really matters. We hope other companies follow suit.”