Lloyds Banking Group now works together with We Are Digital, The Silver Line and Mental Health UK to offer practical and emotional support for the most vulnerable in society during the coronavirus crisis.
Among the existing package of measures they’ve announced, including mortgage and loan repayment holidays, they’re confirming additional partnerships and support which will help the UK’s most vulnerable.
The help provide by Lloyds includes:
- Innovative partnership will see tablet devices delivered free of charge to over-70s isolated by Covid-19, to help keep them connected
- New dedicated phone line delivered by We Are Digital will provide guidance and remote training to vulnerable customers to help them stay connected with everyday digital activities, including online banking
- Working with Mental Health UK and The Silver Line (partner to Age UK), to provide both practical and emotional support to help mitigate the effects of Covid-19 on the nation’s mental health
Most vulnerable customers will be able to access even more free and practical support to help them stay connected online, thanks to a new initiative from Lloyds partnership with We Are Digital.
Through this unique partnership, We Are Digital will provide a specialist phone line to help up to 20,000 customers access the internet, at a time where gaining digital skills will help people stay connected to their finances.
The partnership will also deliver up to 2,000 tablets to over 70s who don’t have a suitable device to access the internet as part of its pilot phase.
With guidance from We Are Digital’s agents, users learn skills to help with everyday digital tasks such as online shopping and connecting virtually with family and friends, as well as online banking.
The isolation many feel as a result of the current crisis means more and more people are experiencing challenges with their mental health.
That’s why they’re increasing their support for mental health charities so that the vital services they offer are available when and where they are needed.
Fiona Cannon, sustainable business director, Lloyds Banking Group, says: “For many right now, staying connected and accessing vital services is difficult – and for those experiencing isolation, this also can have profound effects on their mental health. That’s why we believe offering practical and emotional support through initiatives such as these is so important in helping our vulnerable customers to feel more connected and in control.”