8.6 C
New York
Thursday, November 26, 2020
Home News FinovateEurope: Danske Bank’s Søren R. J. Andreasen vs. chatbots!

FinovateEurope: Danske Bank’s Søren R. J. Andreasen vs. chatbots!

Danske Bank’s UK CDO, Søren Rode Jain Andreasen has not really found a chatbot he actually likes.

“I have tried and tested a number of providers solutions at the bank, but none of them have left him feeling satisfied. We’ve tested different chatbots, but I don’t like them, and more importantly, customers don’t like them,” Andreasen told at FinovateEurope in Berlin.

Related: Mobile payments in 2024? Biometrics about to secure $2.5 trillion.

“I always start with ‘how can we help the customer?’, rather than ‘how we can save money?’,” says Andreasen. Trouble is Danske bank’s profits could seriously decrease this year. Mostly because of €200 billion money-laundering scandal and negative interest rates. This issue goes on for almost a decade and it seems that the bank’s customer wellbeing is unfortunately not the first thing they will have on their minds in the upcoming year.

Despite his dislike for chatbots, Andreasen says walking into a Danske bank’s branch is like walking into Applestore. “You feel like you’re inside an iPhone”.

Søren Rode Jain Andreasen, Danske Bank UK CDO

“The ‘do it yourself’ approach just leads to customers getting dropped,” he says. “We put people in between the DIY technology – lots of banks have forgotten that step.”

Related: Banking chatbot developer Kasisto raises $22 million

“Many challenger banks lack a physical channel targeting and focus on small market segments. The core of banking is lending,” he adds. “We’re in it for the long run”.

Avatar
Jan Cerny
Jan is an innovation enthusiast and Fintech news reporter. He specializes in news distribution, social media, and content analysis.

Recent posts

Revolut junior introduces new “Co-Parent” Feature

The Co-Parent allows all the premium customers using Revolut Junior are now able to invite another parent or guardian to manage the child’s account cooperatively.

Exclusive: Interview with Matias Peltoniemi, CFO at CrediNord

CrediNord's CFO, Matias Peltoniemi, has provided Everly.eu with an exclusive interview in which he addresses the current challenges of the company, the state of the Fintech and lending world, and what he believes is the future of Fintech and lending.

Lisa Nowell left Monzo Bank after year in CRO position

After about a year Lisa Nowell joined Monzo as its first chief risk officer, she decided to leave to work as an SME lender Ashman Finance, Sifted reported.

Revolut and TrueLayer are bringing Open Banking to users in Germany

With the new Open Banking function (linked accounts), Revolut customers can now link all their bank accounts at Comdirect, Commerzbank, Deutsche Bank, ING-DiBa and Sparkasse in the Revolut app.